ERIC), has launched Vonage Contact Center (VCC) Intelligent Workspace, an AI-powered new agent experience built directly into its award-winning contact center solution. VCC Intelligent Workspace ...

Vonage revealed its biggest acquisition plans to date Thursday: The cloud communications provider is buying NewVoiceMedia, a privately owned Contact-Center-as-a-Service company, for $350 million.

Physical Vonage telephone handsets do not require authentication and changes described here do not apply to their use. If you have any questions or need assistance please contact the Drexel IT Network ...

This smart feature is designed to improve contact center efficiency by handling tasks for users. Specifically, Vonage’s VR is capable of routing calls to human agents when needed, conducting ...

How? With a single source for unified communications and contact center solutions that enhances Microsoft Teams. Vonage integrates advanced telephony or voice calling and contact center ...

and the customer focus that allows us to build this true Vonage communication platform that allows multimodal communications to be used by our customers across UC, contact center [CC] and across ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Cloud communications leader with 30 years of experience driving operational excellence and scaling global businesses ...

with a focus on driving operational excellence to increase Vonage's market share and advance the Company's leadership position in Unified Communications as a Service (UCaaS), Contact Center as a ...

Vonage's fully programmable unified communications, contact center and conversational commerce applications are built from the Vonage platform and enable companies to transform how they ...

ERIC), has launched Vonage Contact Center (VCC) Intelligent Workspace, an AI-powered new agent experience built directly into its award-winning contact center solution. VCC Intelligent Workspace is ...