How To Setup an IVR Call Flow to Maximize Containment Rate
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...
Amsterdam bans protests for three days following violent attacks on Israeli soccer fans
Amsterdam has banned demonstrations for three days after Israeli soccer fans were beaten and injured in violent clashes in ...
South Korea's Yoon Praises Trump in Phone Call as Trade Officials Brace for Tariffs
SEOUL (Reuters) -South Korean President Yoon Suk Yeol spoke with Donald Trump on Thursday and congratulated him on winning the U.S. presidency on the "Make America Great Again" slogan as officials in ...
How to Test a Call Center Integration Before Buying Seats
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to ...
Alaska Dispatch News3d
Germany’s coalition collapses dramatically. Scholz plans to lead with a minority government
Chancellor Olaf Scholz dramatically fired Finance Minister Christian Lindner of the pro-business Free Democrats in a ...
NewsNation4d
Chicago officer shot and killed on duty on South Side
CHICAGO — Chicago Police Department Officer Enrique Martinez was shot and killed in the line of duty Monday night on the city’s South Side. Martinez, 26, served with CPD for nearly three years, ...
HPE CEO tells BI why he's redoubling DEI initiatives as some companies waver
Antonio Neri, CEO of Hewlett Packard Enterprise, remains steadfast in his commitment to diversity, equity, and inclusion.
Virtual checkout at Jefferson’s Honickman Center lets patients skip the line
Jefferson Health wants to do away with the often tedious final step of a medical appointment: the checkout. Patients normally ...
Don’t get burned. These little clues can save you from contractor disaster.
Great contractors have tremendous work ethic. They finish on time, do a decent job and take their final payments at the end.
SAP’s Industry Center in Delco uses artificial intelligence to streamline manufacturing
AI-enhanced manufacturing applications are now being deployed around the world as a massive upgrade in efficiency.